JivoChat Reviews - Pros & Cons, Ratings & more - 2025
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JivoChat
74%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Service Management
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    • JivoChat

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    74%

    JivoChat is a versatile business messenger designed to streamline customer communication. It offers real-time chat, integrations with multiple messaging platforms, and omnichannel support from one app. With tools like visitor tracking, canned responses, and proactive invitations, it boosts engagement and helps convert visitors into customers. Customizable and easy to use, JivoChat is ideal for enhancing customer support and driving sales.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    74% Subscribed Score

    Analysis

    JivoChat is a versatile live chat tool designed for online businesses to engage with customers across multiple channels, including website chat, social media, and messaging platforms. Its key features include multi-channel integration, real-time visitor insights, and customization options like branding and canned responses. With a Professional plan starting at $19/agent/month (annually billed), it offers strong value for teams like marketers and customer support. While it excels in ease of use and integrations, limitations include pricing scalability for smaller businesses and rare server issues. Compared to alternatives like Tidio, Intercom, or tawk.to, JivoChat’s robust mobile apps and integrations stand out, though rivals may provide advanced analytics or AI bots. Customer support is responsive, enhancing its cost-effectiveness overall.

    Subscribed Score Metrics
    27/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration5/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Easy to use and navigate
    Effective social media integrations
    Improves customer engagement
    Increases sales and conversions
    Chatbox can be intrusive
    Limited customization options
    Pricing can be high for small businesses
    No built-in chatbot function yet

    Reviews of JivoChat from other platforms

    4.6
    (49)
    4.6
    (49 Reviews)
    G2 Review
    4.5
    (104)
    4.5
    (104 Reviews)
    Capterra Review
    1.7
    (26)
    1.7
    (26 Reviews)
    Trustpilot Review

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    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

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