How to Cancel Lead Champion
To cancel your Lead Champion subscription, follow these steps:
Cancellation Process
For WordPress Users Using the Lead Champion Plugin
If you are using the Lead Champion plugin on your WordPress site, you will need to take the following steps to cancel your subscription, although the plugin itself does not handle the cancellation:
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Contact Lead Champion Support: Since the cancellation is not managed through the WordPress plugin, you need to contact Lead Champion’s support team directly.
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Email Cancellation Request: Send an email to the support team requesting the cancellation of your subscription. It is advisable to include the following details in your email:
- When you want the cancellation to take effect.
- A brief reason for your cancellation (this helps Lead Champion improve their services).
- Whether you need time to retrieve your data.
General Cancellation Steps
Here are the general steps to cancel a Lead Champion subscription:
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Notify Support: Inform the Lead Champion support team via email more than 15 days prior to your next billing date to ensure a smooth cancellation process.
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Confirmation and Next Steps: After sending the email, you will receive a confirmation from Lead Champion. A customer success manager may follow up with you to gather feedback on how to improve their services.
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Data Export: Use the 15-day notice period to export any critical data you need from the Lead Champion platform, as you will lose access to your workflows and data once the cancellation is processed.
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Account Archiving: Your account will be archived, allowing you to reactivate it later if needed. However, you won’t have access to your data without reactivating it.
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Data Deletion: If you want your data permanently deleted, inform the support team, and they will notify all account administrators before any data deletion occurs.
Post-Cancellation
After the cancellation is processed:
- You will lose access to your workflows and data.
- Features like lead import, email sync, and workflow automation will be disabled.
- Any Lead Champion phone numbers will be deleted and not recoverable.
Ensure you have exported all necessary data before the cancellation is finalized.