How to Cancel Pacific Gas and Electric Company Service
If you’re considering discontinuing your service with Pacific Gas and Electric Company (PG&E), follow these steps to ensure a smooth closure process:
Account Closure and Service Termination:
Online Account Holders:
- Sign In to Your Account: Access your PG&E online account using your username and password.
- Navigate to “Start or Stop Service”: Look for the “Start or Stop Service” page within your account settings.
- Select “Stop Service”: Choose the option labeled “Stop Service” to initiate the service termination process.
- Provide Required Information: Answer any questions regarding your gas appliances as prompted.
- Select Service Termination Date: Specify the date you wish to stop your service with PG&E.
- Review and Submit: Double-check all the information provided and submit your service termination request.
- Confirmation: After submission, you should receive a confirmation message indicating that your service termination request was successfully submitted.
Non-Online Account Holders:
- Sign In Using One-Time Access: If you do not have an online account, use the one-time access option. Enter your last name, service address ZIP code, and the last four digits of your Social Security number to sign in.
- Navigate to “Edit Profile & Alerts”: Once signed in, go to “Edit Profile & Alerts” under the “Profile” section.
- Access “Account Services”: Locate “Account Services” and then proceed to “Gas and electric service information”.
- Check Service Status: Review the status of your services. If you see either “PENDING_STOP” or “STOPPED”, no further action is needed.
- Check Status of Request: You can monitor the status of your service termination request through your online account.
Additional Information:
- Data Retention: While PG&E will process your service termination request, inquire about their data retention policies if you have concerns about personal information retention.
- Alternative Solutions: Evaluate if you need alternative energy service providers or solutions before proceeding with the termination of your PG&E service.
By following these steps, you can effectively terminate your PG&E service and ensure a streamlined closure process. For any specific queries or assistance, consider contacting PG&E directly through their customer service channels.
