Account Closure and Service Termination:

Online Account Holders:

1. Sign In to Your Account: Access your PG&E online account using your username and password.
2. Navigate to “Start or Stop Service”: Look for the “Start or Stop Service” page within your account settings.
3. Select “Stop Service”: Choose the option labeled “Stop Service” to initiate the service termination process.
4. Provide Required Information: Answer any questions regarding your gas appliances as prompted.
5. Select Service Termination Date: Specify the date you wish to stop your service with PG&E.
6. Review and Submit: Double-check all the information provided and submit your service termination request.
7. Confirmation: After submission, you should receive a confirmation message indicating that your service termination request was successfully submitted.

Non-Online Account Holders:

1. Sign In Using One-Time Access: If you do not have an online account, use the one-time access option. Enter your last name, service address ZIP code, and the last four digits of your Social Security number to sign in.
2. Navigate to “Edit Profile & Alerts”: Once signed in, go to “Edit Profile & Alerts” under the “Profile” section.
3. Access “Account Services”: Locate “Account Services” and then proceed to “Gas and electric service information”.
4. Check Service Status: Review the status of your services. If you see either “PENDING_STOP” or “STOPPED”, no further action is needed.
5. Check Status of Request: You can monitor the status of your service termination request through your online account.

Additional Information:

• Data Retention: While PG&E will process your service termination request, inquire about their data retention policies if you have concerns about personal information retention.
• Alternative Solutions: Evaluate if you need alternative energy service providers or solutions before proceeding with the termination of your PG&E service.

By following these steps, you can effectively terminate your PG&E service and ensure a streamlined closure process. For any specific queries or assistance, consider contacting PG&E directly through their customer service channels.