How to Cancel Pacific Gas and Electric Company Service - Subscribed.FYI

Pacific Gas and Electric Company

Pacific Gas and Electric Company (PG&E) provides natural gas and electric services to customers in northern and central California. They focus on reliability, community engagement, environmental stewardship, and customer support to benefit residential, business, and environmental advocates.

How to Cancel Pacific Gas and Electric Company Service

If you’re considering discontinuing your service with Pacific Gas and Electric Company (PG&E), follow these steps to ensure a smooth closure process:

Account Closure and Service Termination:

Online Account Holders:

  1. Sign In to Your Account: Access your PG&E online account using your username and password.
  2. Navigate to “Start or Stop Service”: Look for the “Start or Stop Service” page within your account settings.
  3. Select “Stop Service”: Choose the option labeled “Stop Service” to initiate the service termination process.
  4. Provide Required Information: Answer any questions regarding your gas appliances as prompted.
  5. Select Service Termination Date: Specify the date you wish to stop your service with PG&E.
  6. Review and Submit: Double-check all the information provided and submit your service termination request.
  7. Confirmation: After submission, you should receive a confirmation message indicating that your service termination request was successfully submitted.

Non-Online Account Holders:

  1. Sign In Using One-Time Access: If you do not have an online account, use the one-time access option. Enter your last name, service address ZIP code, and the last four digits of your Social Security number to sign in.
  2. Navigate to “Edit Profile & Alerts”: Once signed in, go to “Edit Profile & Alerts” under the “Profile” section.
  3. Access “Account Services”: Locate “Account Services” and then proceed to “Gas and electric service information”.
  4. Check Service Status: Review the status of your services. If you see either “PENDING_STOP” or “STOPPED”, no further action is needed.
  5. Check Status of Request: You can monitor the status of your service termination request through your online account.

Additional Information:

  • Data Retention: While PG&E will process your service termination request, inquire about their data retention policies if you have concerns about personal information retention.
  • Alternative Solutions: Evaluate if you need alternative energy service providers or solutions before proceeding with the termination of your PG&E service.

By following these steps, you can effectively terminate your PG&E service and ensure a streamlined closure process. For any specific queries or assistance, consider contacting PG&E directly through their customer service channels.

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