How to Cancel Pure Chat - Subscribed.FYI
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Pure Chat
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Pure Chat

69%

Pure Chat is a user-friendly live chat software designed for small and mid-sized businesses to enhance customer engagement. It supports unlimited users and chats, making it ideal for driving leads, providing support, and boosting satisfaction. With customizable widgets, visitor analytics, and mobile apps, Pure Chat ensures seamless communication throughout the customer journey. Flexible pricing plans, including a free option, make it accessible to businesses of all sizes.

How to Cancel Pure Chat

To cancel your Pure Chat account and request a refund, follow these steps:

Cancellation Process

  • First, you need to cancel your Pure Chat account. This can be done through your account settings, but the exact steps are not detailed on the Pure Chat website. However, it is implied that you should log in to your account and find the option to cancel your subscription.

Refund Request

  • After canceling your account, you need to request a refund. To do this, email the Pure Chat accounting department at [email protected].
  • Include your billing information in the email, such as your billing first and last name and the email address you used to sign up for the account.

Refund Eligibility

  • Refunds are available within 30 days of your initial purchase date. This is part of Pure Chat’s money-back guarantee for new customers who are not satisfied with the service.

Confirmation

  • Once the refund has been issued, you will receive a confirmation email from Pure Chat.

By following these steps, you can ensure that your account is canceled and you receive a refund if you are within the eligible timeframe.

Other Alternatives

LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.