Pure Chat Reviews - Pros & Cons, Ratings & more - 2025
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Pure Chat
69%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Review

    • Pure Chat

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    69%

    Pure Chat is a user-friendly live chat software designed for small and mid-sized businesses to enhance customer engagement. It supports unlimited users and chats, making it ideal for driving leads, providing support, and boosting satisfaction. With customizable widgets, visitor analytics, and mobile apps, Pure Chat ensures seamless communication throughout the customer journey. Flexible pricing plans, including a free option, make it accessible to businesses of all sizes.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    69% Subscribed Score

    Analysis

    Pure Chat is a robust live chat tool designed for small-to-mid-sized businesses. Offering features like unlimited users, website integration, visitor analytics, and customizable widgets, it facilitates customer interactions seamlessly across web and mobile. The Free Plan covers core features, while the $99/month Pro Plan adds analytics, branding options, and advanced reports. Compared to LiveChat or Intercom, Pure Chat excels in simplicity and affordability, particularly for startups or small marketing teams. However, it lacks advanced automation and CRM integrations available in alternatives. Its customer support is responsive but could improve in speed. Overall, Pure Chat is highly cost-effective for businesses valuing straightforward live chat functionality.

    Subscribed Score Metrics
    25/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration3/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Ease of installation and setup.
    Customizable widgets and branding options.
    Free plan with unlimited chats and users.
    Helpful reporting and chat history tracking.
    Push notifications can be delayed or unreliable.
    Occasionally logs users out automatically.
    Limited advanced features compared to competitors.
    Mobile app has occasional bugs and glitches.

    Reviews of Pure Chat from other platforms

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    Capterra Review
    2.8
    (3)
    2.8
    (3 Reviews)
    Trustpilot Review

    Other Alternatives

    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.

    See All alternatives