SuiteCRM Reviews - Pros & Cons, Ratings & more - 2025
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SuiteCRM
71%
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    • SuiteCRM

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    71%

    SuiteCRM is a robust, open-source Customer Relationship Management (CRM) platform designed to meet the needs of businesses of any size. Highly customizable and scalable, it offers a comprehensive suite of tools, including sales automation, marketing, customer support, and analytics. With no licensing fees, it provides a cost-effective alternative to proprietary CRMs, empowering businesses to enhance customer interactions and optimize processes.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    71% Subscribed Score

    Analysis

    SuiteCRM is an open-source CRM designed for businesses of all sizes. Key features include sales automation, marketing, customer support, robust reporting, and customization. Developers can tailor it for company-specific processes. It outshines competitors like Salesforce or HubSpot in cost-effectiveness, being free with no user limits. However, its interface appears dated, and support is limited for the open-source version. Best suited for IT professionals or small businesses needing flexibility, it may not appeal to marketers requiring advanced campaign tools. Overall, it’s highly scalable but requires technical expertise.

    Subscribed Score Metrics
    25/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security3/6
    Ease of Use4/6
    Value of Money6/6
    Integration4/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Highly customizable and scalable.
    Free to use with no licensing fees.
    Offers extensive features like workflows and integrations.
    Supports multiple modules for various business needs.
    Outdated user interface design.
    Limited and slow community support.
    Buggy modules, particularly email features.
    Complex installation and configuration process.

    Reviews of SuiteCRM from other platforms

    4.2
    (91)
    4.2
    (91 Reviews)
    G2 Review
    4.1
    (47)
    4.1
    (47 Reviews)
    Capterra Review

    Other Alternatives

    Pipedrive is a sales CRM tool for small and medium-sized businesses, offering pipeline management, customizable features, sales automation, and team collaboration. It caters to sales professionals, SMBs, sales managers, and entrepreneurs.

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