Surfboard Reviews, Pricing, Features & Alternatives (2026)

4.7/5

(3)

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Enterprise Service Management

Surfboard

Surfboard is workforce management software designed for customer support teams. It offers forecasting, shift planning, and real-time adherence to optimize staffing and boost team happiness. Simplify scheduling with flexible plans and integrations.

72% Subscribed Score

Surfboard Overview

What is Surfboard?

4.7

★ ★ ★ ★ ★

Reviews

72%

Subscribed Score

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Why teams choose Surfboard

Key Features

Eco-Friendly

Designed with sustainability in mind.

Save Time

Focus on impact, not repetitive tasks.

Scales with You

Grows with your business needs.

Who is Surfboard for?

Surfboard

Surfboard is a workforce management (WFM) platform tailored for customer support teams, providing tools to forecast demand, plan shifts, and monitor adherence in real-time. It uses historical data to predict ticket volumes, ensuring optimal staffing without surprises, and supports flexible scheduling for various shift patterns, including rotations across timezones.

Why Use Surfboard?

Automated Forecasting: Predicts ticket volumes and staffing needs using customer service data, identifying low-volume times for training or team-building.
Shift Planning: Visual shift pattern builder and Plans feature allow holistic scheduling for simple and complex shifts in one view.
Real-Time Adherence: Blended view across systems like Aircall and Intercom for monitoring agent performance.
Team Happiness Features: Supports self-service requests, feedback tools, flexible shifts, and intraday task variety.

Who is Surfboard For?

Customer support managers in mid-market companies needing WFM without complexity.
Teams using tools like Intercom, Slack, or Google Calendar for seamless integration.
Growing businesses wanting to prevent staffing surprises while small.

Key Features and Benefits

Intraday Scheduling & Insights: Adjust schedules dynamically with reporting and performance data.
Fair Distribution: Automates hours for unpopular shifts like weekends.
Award-Winning Simplicity: Rated best mid-market WFM for its smart, fair approach.
Scalability: Handles forecasting, planning, adherence, and more in one platform.

Surfboard reviews and insights

Learn what people say about Surfboard

4.7 ★ ★ ★ ★ ★

3 Reviews

72%

Subscribed Score

Overall rating

CX 4/6

Security 4/6

Ease of Use 5/6

Value 5/6

Integration 4/6

Popularity 4/6

Steven Dianala User Test Enabled

Marketing

3 months ago

What feature do you use most often?

I mostly use the scheduling and team visibility features since they make planning a lot easier. It’s nice being able to quickly see who’s doing what without digging around.

Have you experienced any bugs or errors?

There have been a few small glitches, especially with scheduling updates. Nothing major, but it can be a bit annoying when things don’t sync perfectly.

What problem did this product solve for you?

It helped reduce the back-and-forth of managing schedules and meetings manually. Everything feels more organized and easier to track in one place.

Final thoughts, wrap up what you think

It’s really useful, but still has a bit of room to improve.

Upvote (2)

Kristine Lao User Test Enabled

Admin and Marketing

3 months ago

What do you like best about this product?

It uses past data to predict ticket volume so staffing is well planned. It also supports flexible schedules, including rotating shifts across different time zones.

What do you dislike about this product?

None. I like how it handles forecasting, planning and more in one platform.

What new feature would you love to see added?

an offline version is always the best so you can actually use it even there's a connection problem.

Final thoughts, wrap up what you think

It's best for growing business wanting to prevent staffing surprises. has a smart and fair approach.

Upvote (3)

Jackie Liezel Jane Broniola Organic

Social Media Manager | Graphic Designer | Content Creator | Coding Instructor | Digital Marketing Specialist

See My Portfolio

3 months ago

What feature do you use most often?

Surfboard i use the main dashboard most since everything is in one place. It helps me move faster without switching around.

What slows you down when using it?

Surfboard sometimes takes me time to find features but thats on me. It gets faster once I get used to it.

If you could change one thing, what would it be?

Surfboard adding more shortcuts would be nice. it could help speed up tasks even more.

Final thoughts, wrap up what you think

I would definitely suggest trying since it is reliable. it becomes really useful the more you use it.

Upvote

Surfboard User Reviews

Overall Ratings

4.7

★ ★ ★ ★ ★

4/6

Security

4/6

Ease of Use

5/6

Value

5/6

Integration

4/6

Popularity

4/6

Reviews from G2, Capterra, Trustpilot

Surfboard pricing

Pricing model

Pricing Range

Deals Available

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72% Subscribed Score

Overview

Surfboard

Why Use Surfboard?

Automated Forecasting: Predicts ticket volumes and staffing needs using customer service data, identifying low-volume times for training or team-building.
Shift Planning: Visual shift pattern builder and Plans feature allow holistic scheduling for simple and complex shifts in one view.
Real-Time Adherence: Blended view across systems like Aircall and Intercom for monitoring agent performance.
Team Happiness Features: Supports self-service requests, feedback tools, flexible shifts, and intraday task variety.

Who is Surfboard For?

Customer support managers in mid-market companies needing WFM without complexity.
Teams using tools like Intercom, Slack, or Google Calendar for seamless integration.
Growing businesses wanting to prevent staffing surprises while small.

Key Features and Benefits

Intraday Scheduling & Insights: Adjust schedules dynamically with reporting and performance data.
Fair Distribution: Automates hours for unpopular shifts like weekends.
Award-Winning Simplicity: Rated best mid-market WFM for its smart, fair approach.
Scalability: Handles forecasting, planning, adherence, and more in one platform.

Where Surfboard performs best

What users like

Automated forecasting prevents surprises

Visual shift planning in one view

Boosts team happiness with flexibility

Real-time adherence across tools

Where Surfboard falls short

What users dislike

Focused mainly on support teams

Pricing not transparent

Limited public info on all features

May need integrations for full use

Subscribed Score Metrics

26/36 Metric achieved

MetricsScore

Customer Support4/6

Security4/6

Ease of Use5/6

Value of Money5/6

Integration4/6

Popularity4/6

Radar Chart Table View

Surfboard Pricing Range

Surfboard in action

A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

Alternatives to Surfboard

A list of platforms similar to Surfboard, helping you evaluate which tool best matches your needs.

Five9

How to cancel Surfboard

Need to cancel Surfboard? Here is how

Log into your Surfboard account, navigate to billing settings, and select cancel subscription. Confirm via prompts or contact support if unavailable. Expect confirmation email post-cancellation.

FAQs about Surfboard

Learn more about Surfboard

✨ What is Surfboard?
✨ How does forecasting work?
✨ What scheduling options are available?

✨ Ask more Surfboard information

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Surfboard Reviews, Pricing, Features & Alternatives (2026)