Tiledesk Reviews - Pros & Cons, Ratings & more - 2025
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Tiledesk
69%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Support Software
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    • Tiledesk

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    69%

    Tiledesk is a customizable no-code customer support and engagement platform that streamlines communication through AI-powered chatbots, live chat, and a multichannel approach. Designed for seamless integration, it supports websites, apps, and messengers like WhatsApp and Facebook. With features such as team management, ticketing, analytics, and a knowledge base, businesses can enhance customer interactions efficiently. Its open-source nature and AI capabilities make it adaptable for tailored solutions.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    69% Subscribed Score

    Analysis

    Tiledesk is an open-source, AI-powered customer engagement platform ideal for marketers and customer support teams. Key features include a live chat widget, AI chatbots, omnichannel messaging, knowledge base, and analytics. It integrates with platforms like WhatsApp and Facebook Messenger for seamless automation. Compared to alternatives like Tidio or Zendesk, Tiledesk’s edge lies in its cost-effectiveness (free and affordable plans) and flexibility, though customization and integrations could improve. Strong option for businesses prioritizing efficiency and value. Customer support is responsive.

    Subscribed Score Metrics
    25/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration3/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Highly customizable chatbot and platform
    User-friendly and easy integration
    Supports omnichannel communication
    Efficient ticket management and automation
    Limited third-party integrations
    Performance slows with large data
    Limited customization for some users
    Occasional lag and system delays

    Reviews of Tiledesk from other platforms

    4.8
    (20)
    4.8
    (20 Reviews)
    G2 Review
    4.5
    (151)
    4.5
    (151 Reviews)
    Capterra Review
    4.3
    (8)
    4.3
    (8 Reviews)
    Trustpilot Review

    Other Alternatives

    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Slack is a collaborative messaging platform that simplifies team communication. With channels, direct messaging, and integrations, it centralizes work-related conversations, enhancing productivity and fostering seamless collaboration within organizations of any size.

    Tidio is a customer communication platform offering live chat, chatbots, and email marketing for businesses. It enables real-time engagement, automates responses, and supports multichannel communication, benefiting e-commerce, service providers, website owners, and marketing teams.

    See All alternatives