Ushur Reviews - Pros & Cons, Ratings & more - 2025
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Ushur
70%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Relationship Management
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  • Review

    • Ushur

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    70%

    Ushur is a Customer Experience Automation company using conversational AI and process automation to create seamless, proactive digital experiences in healthcare, insurance, banking, and education, ensuring security, compliance, and fast time-to-value.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    70% Subscribed Score

    Analysis

    Ushur is an AI-powered Customer Experience Automation™ platform designed for enterprises to automate end-to-end customer journeys. It combines conversational and knowledge work automation within a no-code, SaaS environment. Key features include omnichannel engagement, rapid issue resolution, and HIPAA compliance for secure communication. While developers may feel limited by customization constraints, marketers and customer support teams benefit from its user-friendly interface. Compared to tools like UiPath or Automation Anywhere, Ushur emphasizes simplicity for non-technical users but lacks extensive template libraries. Customer support is highly praised, offering strong onboarding and assistance. Pricing is custom, making its cost-effectiveness subjective.

    Subscribed Score Metrics
    26/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration4/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Excellent customer support and onboarding.
    Easy-to-use no-code platform.
    Efficiently automates workflows.
    Streamlined customer communication.
    Limited customization of templates.
    UI design needs enrichment.
    Syncing between environments is complex.
    Analytics dashboard requires improvement.

    Reviews of Ushur from other platforms

    4.4
    (17)
    4.4
    (17 Reviews)
    G2 Review
    4.5
    (31)
    4.5
    (31 Reviews)
    Capterra Review

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