Customerly Overview of Reviews & Product Details - 2025
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Customerly

Customerly is an all-in-one customer engagement solution designed for businesses to build meaningful connections. It combines live chat, email marketing automation, surveys, and CRM features to enhance support, boost conversions, and increase user satisfaction. With easy setup, rich customization, and powerful automation, Customerly is ideal for creating exceptional customer experiences. Born for SaaS businesses, it provides scalable tools to meet diverse communication needs effectively.

Customerly

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Customerly is a powerful customer engagement solution designed to help SaaS companies foster genuine, long-lasting relationships with their users. Built for businesses that value rapid, real-time communication, Customerly combines the ease of live chat, in-app messaging, and targeted emails, making it an essential tool in the modern customer engagement landscape. It also supports features such as surveys and email template customization, offering comprehensive tools that streamline customer support and retention strategies.

Positioned in the Customer Engagement Software category, Customerly offers an intuitive and easy-to-use platform that enables companies to connect with their clients in real time. The solution is designed with simplicity in mind, without sacrificing the robust functionality needed to support complex customer workflows. Whether you are a startup or an established enterprise, Customerly provides flexible pricing plans—from a free trial option to scalable paid plans—to meet the diverse needs of growing businesses.

Key Features of Customerly

  • Live Chat and In-App Messaging: Engage users directly through pop-up chat and in-app messaging, allowing for seamless real-time support and conversation management.
  • Email Marketing Automation: Send targeted emails and manage campaigns with ease, enabling personalized communication that drives conversions and retains customers.
  • Customization and Integration: Easily tailor the chat interface to your brand and integrate with popular CRM systems, social media, and e-commerce platforms, ensuring that all elements of your engagement strategy are interconnected.
  • Survey and Feedback Tools: Collect valuable insights from your customers using built-in surveys, which can be customized to capture precise data and measure satisfaction.

Why Use Customerly?

  • Effortless Communication: Combining multiple channels of customer interaction in one platform simplifies support and enhances customer satisfaction.
  • Enhanced Customization: With customizable chat widgets and email templates, businesses can ensure brand consistency while tailoring interactions to meet specific needs.
  • Efficient User Engagement: Automation features, such as workflow triggers and in-app notifications, enable prompt responses that help in reducing churn and building trust.

Who is Customerly For?

  • SaaS Companies: Designed to help tech-driven businesses efficiently manage user support and communicate new updates.
  • Startups and Enterprises: With flexible pricing plans, Customerly scales with your business—whether you are just starting out or looking for a comprehensive solution.
  • Marketing and Support Teams: Empower your teams to interact seamlessly with customers through integrated live chat, targeted emails, and real-time feedback collection.

Experience enhanced user engagement and elevated customer support with Customerly. For exclusive deals, visit our deal page. If you’re exploring other options, consider these alternatives: LiveAgent, Slack, and LiveChat.

Customerly Summary

Customerly is a powerful customer engagement solution designed to help SaaS companies foster genuine, long-lasting relationships with their users. Built for businesses that value rapid, real-time communication, Customerly combines the ease of live chat, in-app messaging, and targeted emails, making it an essential tool in the modern customer engagement landscape. It also supports features such as surveys and email template customization, offering comprehensive tools that streamline customer support and retention strategies.

Positioned in the Customer Engagement Software category, Customerly offers an intuitive and easy-to-use platform that enables companies to connect with their clients in real time. The solution is designed with simplicity in mind, without sacrificing the robust functionality needed to support complex customer workflows. Whether you are a startup or an established enterprise, Customerly provides flexible pricing plans—from a free trial option to scalable paid plans—to meet the diverse needs of growing businesses.

Key Features of Customerly

  • Live Chat and In-App Messaging: Engage users directly through pop-up chat and in-app messaging, allowing for seamless real-time support and conversation management.
  • Email Marketing Automation: Send targeted emails and manage campaigns with ease, enabling personalized communication that drives conversions and retains customers.
  • Customization and Integration: Easily tailor the chat interface to your brand and integrate with popular CRM systems, social media, and e-commerce platforms, ensuring that all elements of your engagement strategy are interconnected.
  • Survey and Feedback Tools: Collect valuable insights from your customers using built-in surveys, which can be customized to capture precise data and measure satisfaction.

Why Use Customerly?

  • Effortless Communication: Combining multiple channels of customer interaction in one platform simplifies support and enhances customer satisfaction.
  • Enhanced Customization: With customizable chat widgets and email templates, businesses can ensure brand consistency while tailoring interactions to meet specific needs.
  • Efficient User Engagement: Automation features, such as workflow triggers and in-app notifications, enable prompt responses that help in reducing churn and building trust.

Who is Customerly For?

  • SaaS Companies: Designed to help tech-driven businesses efficiently manage user support and communicate new updates.
  • Startups and Enterprises: With flexible pricing plans, Customerly scales with your business—whether you are just starting out or looking for a comprehensive solution.
  • Marketing and Support Teams: Empower your teams to interact seamlessly with customers through integrated live chat, targeted emails, and real-time feedback collection.

Experience enhanced user engagement and elevated customer support with Customerly. For exclusive deals, visit our deal page. If you’re exploring other options, consider these alternatives: LiveAgent, Slack, and LiveChat.

Customerly reviews

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72%
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Overall rating

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CX 4/6

How good is the customer support based on subscribed’s assessment

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Security 4/6

How secure is the product based on Subscribed’s assessment?

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Ease of Use 5/6

How easy is the product to use, based on Subscribed’s assessment?

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Value 5/6

What is the value for money based on Subscribed’s assessment?

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Integration 4/6

How many integrations does the product offer?

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Popularity 4/6

How popular is the product?

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Reviews from G2, Capterra, Trustpilot
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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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Customerly

Pricing Range
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This only an estimated pricing range, visit Customerly pricing page to access all the information by clicking “Visit Now”.

$7-249 / Month
Deals Available

This product comes with a special deal, see details

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72% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

Customerly is a powerful customer engagement solution designed to help SaaS companies foster genuine, long-lasting relationships with their users. Built for businesses that value rapid, real-time communication, Customerly combines the ease of live chat, in-app messaging, and targeted emails, making it an essential tool in the modern customer engagement landscape. It also supports features such as surveys and email template customization, offering comprehensive tools that streamline customer support and retention strategies.

Positioned in the Customer Engagement Software category, Customerly offers an intuitive and easy-to-use platform that enables companies to connect with their clients in real time. The solution is designed with simplicity in mind, without sacrificing the robust functionality needed to support complex customer workflows. Whether you are a startup or an established enterprise, Customerly provides flexible pricing plans—from a free trial option to scalable paid plans—to meet the diverse needs of growing businesses.

Key Features of Customerly

  • Live Chat and In-App Messaging: Engage users directly through pop-up chat and in-app messaging, allowing for seamless real-time support and conversation management.
  • Email Marketing Automation: Send targeted emails and manage campaigns with ease, enabling personalized communication that drives conversions and retains customers.
  • Customization and Integration: Easily tailor the chat interface to your brand and integrate with popular CRM systems, social media, and e-commerce platforms, ensuring that all elements of your engagement strategy are interconnected.
  • Survey and Feedback Tools: Collect valuable insights from your customers using built-in surveys, which can be customized to capture precise data and measure satisfaction.

Why Use Customerly?

  • Effortless Communication: Combining multiple channels of customer interaction in one platform simplifies support and enhances customer satisfaction.
  • Enhanced Customization: With customizable chat widgets and email templates, businesses can ensure brand consistency while tailoring interactions to meet specific needs.
  • Efficient User Engagement: Automation features, such as workflow triggers and in-app notifications, enable prompt responses that help in reducing churn and building trust.

Who is Customerly For?

  • SaaS Companies: Designed to help tech-driven businesses efficiently manage user support and communicate new updates.
  • Startups and Enterprises: With flexible pricing plans, Customerly scales with your business—whether you are just starting out or looking for a comprehensive solution.
  • Marketing and Support Teams: Empower your teams to interact seamlessly with customers through integrated live chat, targeted emails, and real-time feedback collection.

Experience enhanced user engagement and elevated customer support with Customerly. For exclusive deals, visit our deal page. If you’re exploring other options, consider these alternatives: LiveAgent, Slack, and LiveChat.

Pros
  • User-friendly interface with easy setup
  • Efficient live chat and email integration
  • Customizable workflows and features
  • Helpful customer support
Cons
  • Complex setup for advanced features
  • Pricing is high for some users
  • Occasional notification delays
  • Limited multilingual support options
Subscribed Score Metrics
26/36 Metric achieved
MetricsScore
Customer Support4/6
Security4/6
Ease of Use5/6
Value of Money5/6
Integration4/6
Popularity4/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
4/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
Customerly Pricing Range
$7-249 / Month

Customerly Showcase
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A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

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Customerly
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What else exists next to Customerly
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A list of platforms similar to Customerly, helping you evaluate which tool best matches your needs.

Need to cancel Customerly? Here is how
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Thinking about how to cancel Customerly this is how you do it!

To cancel a Customerly product, you typically need to access your account settings. However, specific steps might vary depending on the product or plan. For detailed instructions, check Customerly’s support resources.

How to Cancel the Customerly

To cancel a Customerly product, you typically need to access your account settings. However, specific steps might vary depending on the product or plan. For detailed instructions, check Customerly’s support resources.

Every else you need to know about Customerly
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if Customerly is right for you.

Pricing Range
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This only an estimated pricing range, visit Customerly pricing page to access all the information by clicking “Visit Now”.

$7-249 / Month
Deals Available

This product comes with a special deal, see details

This product comes with a special deal, see details

Visit Now