How to Cancel Directus

Important Note:

Directus provides services for the specified Services Period defined in your order. Monthly subscriptions will automatically renew unless canceled, and there are no prorated refunds. Once canceled, services will cease to be accessible, and Directus will not be responsible for providing services beyond the cancellation point.

Cancellation Procedure:

Step 1: Understand Your Services Period

Review your order and understand the Services Period specified. This is crucial for determining the timing of your cancellation.

Step 2: Log In to Your Directus Account

Visit the Directus website and log in to your account using your credentials.

Step 3: Locate Subscription Management

Navigate to the subscription or billing management section within your Directus account.

Step 4: Review Renewal Terms

If you are on a monthly subscription, understand that services will automatically renew unless canceled. Ensure your payment method is up to date.

Step 5: Initiate Cancellation

Look for the option to cancel services and follow the on-screen instructions to initiate the cancellation process.

Step 6: Confirm Cancellation

Confirm your decision to cancel the Directus services. Understand that there are no prorated refunds.

Step 7: Save Confirmation

After successfully canceling, save any confirmation emails or messages for your records.

Important Tips:

• Review Order Details: Before canceling, review your order details to understand any committed terms or non-cancellable payment obligations.
• Check for Committed Term: If your order specified a committed term, be aware of any potential penalties or obligations associated with canceling before the term ends.
• Update Payment Information (if needed): Ensure your payment method is up to date to avoid any issues with the automatic renewal process.
• No Prorated Refunds: Understand that Directus does not offer prorated refunds, and services will continue until the end of the current Services Period.

Conclusion: Cancelling a Directus subscription involves navigating your account settings, understanding the renewal terms, and confirming your cancellation decision. Keep in mind the absence of prorated refunds and save any confirmation details for your records. If you have specific questions or concerns, reach out to Directus support for assistance.