Totango is a customer success platform designed to help organizations boost adoption, retention, and revenue growth efficiently. It provides real-time customer health insights, automation, and seamless integration with other tools for a holistic customer view. Easy to implement and scalable for businesses of all sizes, Totango enables proactive engagement strategies to enhance customer experiences.
Package | Users (Practitioner/Viewer) | Customer Accounts | Teams | Emails per Month | Additional Features |
---|---|---|---|---|---|
Enterprise | 10 Practitioner seats | 2,000 | 5 | 10,000 | Multi-dimensional health, Hierarchical account structure, Accelerator + custom onboarding |
Premier | 20 Practitioner seats, 3 Viewer seats | 10,000 | Unlimited | 10,000 | 1 Development instance, Designated enterprise CSM, 10,000 opportunity records |
Standard Features | – | – | – | – | 360° customer account profiles, Customer health score, Customer Experience Canvas, Customer journey templates (SuccessBLOCS), Automated workflows (SuccessPlays), Email campaigns, Self-paced onboarding, World-class customer support |