How to Cancel MX Merchant

To cancel or manage various aspects of your MX Merchant account or transactions, follow these steps:

Canceling a Transaction or Issuing a Refund

• If you need to issue a refund, navigate to the MX Merchant interface and follow these steps:
  • Go to the payment processing section.
  • Locate the transaction you want to refund.
  • Select the option to issue a refund. This process is detailed in the "Issuing a Refund in MX Merchant" section, which guides you through processing a refund for a previously existing payment.

Closing a Batch

• To close a batch at a specific time, go to the Settings menu on the left-hand side.
  • Select "Payments" and enter the desired time to close the batch.
  • Click to save the changes.

Managing Chargebacks

• If you need to handle a chargeback, understand that it is a dispute initiated by the cardholder.
  • Review the "Chargeback FAQs" to understand the process and how to respond to chargeback notices.

Canceling a Program or Registration (if applicable to your use case)

• If you are using MX Merchant for program registrations (like in the case of the Grafton Recreation Department), cancellation policies may vary:
  • Notify the relevant department (e.g., Recreation Office) in writing or via email at least 10 business days prior to the program start date to request a withdrawal and refund/credit.
  • There may be a cancellation/change fee, and refunds or credits will be processed according to the specific policies in place.

General Account Management

• For two-factor authentication, ensure it is enabled to enhance online security measures. This is a requirement for all MX Merchant users.

Additional Fees and Considerations

• Be aware of any additional fees associated with transactions, such as convenience fees, which may not be refundable even in the case of cancellations or refunds.

For more detailed instructions and specific scenarios, refer to the MX Merchant support documents and FAQs.