How to Cancel Cashfree

To initiate a cancellation and refund process for a transaction made through Cashfree, follow these steps:

Contacting the Merchant

• If you need to cancel an order, you should first contact the merchant directly. The merchant is responsible for initiating the cancellation and refund process.

Refund Initiation

• Once the merchant has initiated the refund, you will receive a ‘refund initiated’ email from Cashfree. This email will include details such as the refund status, Order ID, Refund ID, Payment Method, Date of Initiation, and Date of Processing.

Refund Processing Time

• The time it takes for the refund to be credited to your account depends on the payment mode:
  • UPI: Up to 5 working days
  • Cards: Up to 7 working days
  • Net Banking and others: 7 to 10 working days

Tracking Refunds

• If the refund is processed but not credited, you can contact your bank using the Acquirer Reference Number (ARN) provided in the refund email to track the transaction in your bank statement.

Unresolved Issues

• If you have not received a ‘refund initiated’ email, contact the merchant to confirm if the refund has been initiated.
• If the merchant is unresponsive, you can report the issue to Cashfree for mediation and assistance.

Additional Considerations

• Refund processing can be delayed due to various factors such as clearing and settlement processes, fraud checks, and non-business days (weekends and holidays).
• If your refund hasn’t been received within 10 working days, report the issue to Cashfree with the payment date and Order ID for a quicker resolution.

By following these steps, you can ensure a smoother cancellation and refund process when using Cashfree.