Chatwoot

How to Use:

• Heroku: Click the "Deploy" button for one-click deployment to Heroku.
• DigitalOcean: Use the "Deploy to DO" button for 1-click Kubernetes deployment on DigitalOcean.
• Other options: Explore additional deployment options on the deployment page.

• If deploying to Heroku, ensure correct environment variables are set for all features to work.
• For other deployment options, follow the provided instructions for setting environment variables.

• Access Chatwoot's dashboard and configure conversation channels according to your requirements.
• Channels include website live chat, Facebook, Instagram, Twitter, Telegram, WhatsApp, Line, SMS, API channel, and email.

• CRM: Save customer information, log emails, calls, or meeting notes.
• Custom Attributes: Define custom attributes for contacts or conversations.
• Shared Multi-Brand Inboxes: Manage multiple brands or pages using a shared inbox.
• Private Notes: Use @mentions and private notes for internal communication.
• Canned Responses: Create saved replies for frequently asked questions.
• Conversation Labels: Organize conversations with custom labels.
• Auto Assignment: Intelligently assign tickets based on agent availability and load.
• Multi-Lingual Support: Communicate in multiple languages.
• Powerful API & Webhooks: Extend Chatwoot's capabilities using APIs and webhooks.
• Integrations: Native integration with Slack for managing conversations.

• Refer to the provided SECURITY.md file to report vulnerabilities.

• Join the Chatwoot Discord server for community support and discussions.

• Self-host Chatwoot to own your customer data and ensure compliance with regulations like GDPR, CPRA, and HIPAA.
• Explore customization options and APIs to solve custom support use cases and provide an excellent experience to your customers, employees, and partners.