Chatwoot Pricing & Features Overview

Overview

What is Chatwoot?

Chatwoot is an open-source customer engagement platform that provides businesses with a centralized hub for managing and optimizing customer conversations across various channels. With a focus on seamless communication, Chatwoot facilitates real-time interactions, automates responses, and streamlines customer support efforts.

Why Use Chatwoot?

Unified Customer Engagement: Chatwoot brings together conversations from different channels, allowing businesses to manage customer interactions in a centralized and coherent manner.
Real-Time Communication: Prioritizing real-time communication, Chatwoot enables businesses to engage with customers instantly, enhancing responsiveness and customer satisfaction.
Automation Features: The platform offers automation features for efficient handling of routine tasks, allowing customer support teams to focus on more complex queries and personalized interactions.
Open-Source Customization: Being open-source, Chatwoot offers flexibility and customization options, empowering businesses to adapt the platform to their specific needs and preferences.

Who is Chatwoot For?

Chatwoot caters to a diverse user base, including:

Customer Support Teams: Enhance customer support by centralizing communication channels and automating routine tasks.
Business Owners: Streamline customer interactions, improve responsiveness, and foster customer satisfaction to build lasting relationships.
Developers: Leverage the open-source nature of Chatwoot to customize and integrate the platform according to specific business requirements.

Chatwoot emerges as a valuable customer engagement platform that simplifies and enhances communication for businesses. By unifying conversations, prioritizing real-time interactions, and offering automation features, Chatwoot contributes to improved customer support and satisfaction. With its open-source flexibility, businesses have the freedom to tailor Chatwoot to their unique needs, making it an adaptable solution for effective customer engagement. Explore Chatwoot to elevate your customer communication and support strategies.

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Chatwoot

Open Source

Free Usage for Community

Chatwoot: Customer Engagement Suite for Seamless Conversations Across Channels

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Pricing and Features

Product Tier

Pricing

Features

Open Source

Pricing

Free

Channels: Engage via live chat, social media, messaging platforms, and more.
CRM Integration: Save customer info, log interactions, and notes within Chatwoot.
Custom Attributes: Tailor workflows with custom attributes for contacts and conversations.
Shared Inboxes: Efficiently manage multiple brands using shared inboxes.
Collaboration: @mentions and private notes for internal communication.
Efficient Responses: Speed up replies with canned responses and labels.
Workflow Management: Auto-assignment and labels for organized conversation workflows.
Continuity: Seamless conversation transition through emails under agent names.
Multi-lingual: Support for communication in 10+ languages.
API & Integrations: Extend capabilities with powerful APIs, webhooks, and Slack integration.

Hacker

Monthly Price

$0.00

Yearly Price

$0.00

Monthly Price (Paid Yearly)

$0.00

Free Trial (Weeks)

2 Agents: Ideal for small teams.
Live Chat: Engage with website visitors.
@mentions: Direct attention effectively.
Canned Responses: Time-saving pre-defined responses.
Auto-Assignment: Optimize workflow with automatic assignment.
Multi-lingual Support: Engage users in their language.
Slack Integration: Seamless communication with Slack.
500 Conversations/month: Handles up to 500 conversations monthly.

Startups

Monthly Price

$19.00

Yearly Price

$228.00

Monthly Price (Paid Yearly)

$19.00

Free Trial (Weeks)

Website Live Chat: Engage users in real-time on your website.
Social Media Integration: Connect on various platforms, including Facebook, Instagram, WhatsApp, and more.
Collaboration & Productivity Tools: Utilize features like @mentions, Labels, Canned Responses for efficient teamwork.
Custom Views & Filters: Tailor views and filters for personalized insights.
Business Hours & Auto-responder: Set hours and automate responses for streamlined operations.
Campaigns & Contact Management: Execute targeted campaigns and organize contacts.
Reports & Analytics: Gain insights with Dashboard Apps, Live View, and various reports.
Unlimited Conversations & Data Retention: Handle unlimited conversations and retain data without limits.
Live-chat & Priority Email Support: Access live-chat and priority email support for immediate assistance.

Business

Monthly Price

$39.00

Yearly Price

$468.00

Monthly Price (Paid Yearly)

$39.00

Free Trial (Weeks)

Versatile Communication: Engage users through live chat and multiple platforms.
Productivity Tools: @mentions, Labels, Canned Responses, and more for efficient collaboration.
Custom Views & Filters: Tailor views and filters for personalized insights.
Business Operations: Set Business Hours, Auto-responder, and optimize teams.
Automation & Campaigns:Leverage Automation, Contact Segments, Campaigns for streamlined operations.
Integrations: Seamlessly integrate with Slack, DialogFlow, and other applications.
Comprehensive Reports & Analytics: Gain insights with Dashboard Apps, Live View, and various reports.
Unlimited Conversations & Data Retention: Handle unlimited conversations and retain data without limits.
Live-chat & Priority Email Support: Access live-chat and priority email support for immediate assistance.

Enterprise

Monthly Price

$99.00

Yearly Price

$1188.00

Monthly Price (Paid Yearly)

$99.00

Free Trial (Weeks)

Versatile Communication Channels: Live chat and connect via various platforms.
Collaboration & Productivity Tools: Help Center, Private Notes, @mentions, Labels, Canned Responses, Command bar, Auto-Assignment, Multi-lingual Support.
Business Operations & Teams: Set Business Hours, Auto-responder, organize Teams for efficiency.
Automation & Customer Management: Automation, Agent Capacity, Contact, Campaigns, Custom Attributes.
Integrations & Reports: Seamless integration with Slack, DialogFlow, Dashboard Apps, and comprehensive Reports.
Support & Account Management: Live-chat, priority email support, dedicated account manager, and phone support.
Customization & Branding: Tailor views and filters, remove branding for a personalized experience.
Unlimited Conversations & Data Retention: Handle unlimited conversations, retain data without limits.
This solution offers a complete suite for effective communication, collaboration, automation, and support with extensive customization options.

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Experience

Cancellation

Steps to cancel Chatwoot Subscription

Refine your messaging strategy- To learn more about cancelling your chatwoot subscription, visit this page.

What is Chatwoot, and how does it contribute to customer communication?

Chatwoot is an open-source customer messaging platform that enables businesses to engage with customers in real-time across multiple communication channels. It consolidates messages from platforms like websites, social media, and email into a unified inbox, providing a centralized solution for managing customer interactions.

Which communication channels are supported by Chatwoot?

Chatwoot supports a variety of communication channels, including website live chat, Facebook Messenger, WhatsApp, Twitter, and more. Businesses can integrate multiple channels into Chatwoot, allowing them to manage and respond to customer messages efficiently from a single platform.

How does Chatwoot prioritize user privacy and data security?

Chatwoot prioritizes user privacy and data security by offering self-hosted and on-premises deployment options. This allows businesses to have complete control over their data and ensures compliance with data protection regulations. Chatwoot also supports end-to-end encryption for enhanced security in customer communications.

Can Chatwoot be integrated with other business tools and systems?

Yes, Chatwoot offers integrations with various third-party tools and platforms. It supports integrations with popular CRM systems, analytics tools, and other business applications. This allows businesses to streamline their workflows and leverage existing tools while enhancing customer communication through Chatwoot.

How does Chatwoot handle automation in customer support?

Chatwoot includes automation features to enhance customer support processes. Businesses can set up automated responses, create chatbots to handle routine queries, and use workflows to automate certain actions based on customer interactions. These automation capabilities help businesses improve efficiency and provide timely responses to customer inquiries.