Contemplating discontinuing your Chime account? This guide empowers you to efficiently close your account, ensuring you understand the post-closure implications:
Cancellation Methods:
Chime offers two convenient methods for account closure:
Mobile App:
App Access: Using your smartphone or tablet, launch the Chime mobile app on apple or android and log in to your account credentials.
Account Settings: Locate the “Settings” section within the Chime app interface and tap on it.
Personal Information: Within “Settings,” navigate to the section labeled “Personal info” or “Profile” (depending on the app version).
Closure Initiation: Locate the option labeled “Close Account” and tap on it to initiate the closure process.
Follow the Instructions: The Chime app will guide you through the remaining steps, which may include confirming your decision and potentially providing a reason for closure.
Customer Service:
Contact Information: If you are unable to access the mobile app or prefer phone assistance, contact Chime’s customer service department by calling (844) 244-6363. You can also cancel your deceased loved one’s account through this method.
Account Verification: A customer service representative will request your account information to verify your identity and ownership of the account you wish to close.
Closure Request: Clearly communicate your intent to close your Chime account. The representative will guide you through the closure process and answer any questions you may have.
Important Considerations Before Closure:
Transferring Funds: Chime recommends transferring any remaining funds from your Chime Checking Account to an external bank account before closure. They provide resources within the app to assist with this process.
Negative Balances: If your Chime account has a negative balance, you will need to clear it before closure is possible. Chime customer service can assist you with resolving any outstanding negative balances.
Account Closure Timeframe: Chime will close your account within five business days of receiving your request.
Post-Closure Access: Once your account is closed, you will no longer be able to access it or any associated features.
Account Documents: Download any necessary tax documents or account statements before closure through the “Documents” section of your Chime app settings.
Reopening a Closed Account: Reopening a previously closed Chime account requires contacting customer service to inquire about eligibility. Creating a new account is not possible if you have a closed account on record.
By following these steps and considering the outlined points, you can confidently and efficiently terminate your Chime account and ensure a smooth closure process.