Chime

Contemplating discontinuing your Chime account? This guide empowers you to efficiently close your account, ensuring you understand the post-closure implications:

Cancellation Methods:

Chime offers two convenient methods for account closure:

Mobile App:

1. 1. App Access: Using your smartphone or tablet, launch the Chime mobile app on apple or android and log in to your account credentials.

   2. Account Settings: Locate the “Settings” section within the Chime app interface and tap on it.

   3. Personal Information: Within “Settings,” navigate to the section labeled “Personal info” or “Profile” (depending on the app version).

   4. Closure Initiation: Locate the option labeled “Close Account” and tap on it to initiate the closure process.

   5. Follow the Instructions: The Chime app will guide you through the remaining steps, which may include confirming your decision and potentially providing a reason for closure.

Customer Service:

1. 1. Contact Information: If you are unable to access the mobile app or prefer phone assistance, contact Chime’s customer service department by calling (844) 244-6363. You can also cancel your deceased loved one’s account through this method.

   2. Account Verification: A customer service representative will request your account information to verify your identity and ownership of the account you wish to close.

   3. Closure Request: Clearly communicate your intent to close your Chime account. The representative will guide you through the closure process and answer any questions you may have.

Important Considerations Before Closure:

• Transferring Funds: Chime recommends transferring any remaining funds from your Chime Checking Account to an external bank account before closure. They provide resources within the app to assist with this process.

• Negative Balances: If your Chime account has a negative balance, you will need to clear it before closure is possible. Chime customer service can assist you with resolving any outstanding negative balances.

• Account Closure Timeframe: Chime will close your account within five business days of receiving your request.

• Post-Closure Access: Once your account is closed, you will no longer be able to access it or any associated features.

• Account Documents: Download any necessary tax documents or account statements before closure through the “Documents” section of your Chime app settings.

• Reopening a Closed Account: Reopening a previously closed Chime account requires contacting customer service to inquire about eligibility. Creating a new account is not possible if you have a closed account on record.

By following these steps and considering the outlined points, you can confidently and efficiently terminate your Chime account and ensure a smooth closure process.