Graylog

Important Note

Graylog subscriptions automatically renew unless you notify them before the end of the subscription period. If you want to cancel or upgrade, you must inform Graylog before the renewal date. The renewal fee, along with any taxes, will be collected using the payment method on record.

Cancellation Procedure:

Step 1: Review Subscription Terms:

Visit the Graylog website or refer to the provided subscription terms. Understand the automatic renewal process and the conditions for canceling or upgrading your subscription.

Step 2: Determine Cancellation Timing:

Decide when you want to cancel your subscription. Graylog allows cancellations at any time, but you should notify them before the end of the current subscription period to prevent automatic renewal.

Step 3: Gather Account Information:

Collect your Graylog account information, including login credentials and any payment details associated with your subscription.

Step 4: Initiate Cancellation:

Log in to your Graylog account and navigate to the subscription or billing section. Look for an option to cancel your subscription. This might be labeled as “Cancel Subscription” or something similar. Click on this option to initiate the cancellation process.

Step 5: Confirm Cancellation:

Follow the on-screen instructions to confirm your decision to cancel the subscription. Be sure to review any additional information provided during the cancellation process.

Step 6: Save Confirmation Details:

After successfully canceling your subscription, save any confirmation emails or messages you receive from Graylog for your records.

Important Tips

• Cancel Before Renewal Date: To avoid automatic renewal, notify Graylog before the end of the current subscription period. This ensures that you won’t be charged for the upcoming renewal.
• Update Payment Information (if needed): If your payment information has changed, update it in your Graylog account to avoid any payment issues during the renewal process.
• Contact Support (if needed): If you encounter difficulties during the cancellation process or have specific questions, contact Graylog’s customer support for assistance.

Conclusion: Cancelling a Graylog subscription involves understanding the automatic renewal terms, initiating the cancellation before the renewal date, and saving confirmation details for your records. Always review the subscription terms, update payment information if needed, and contact customer support for assistance if necessary.