Intercom Pricing and Features overview 2025
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    intercom.com

    Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.

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    Pricing and Features

    Here is the pricing information for Intercom in a structured format:

    Intercom Pricing Plans

    Plans

    | Plan | Price | Key Features |
    |—————|——————————-|——————————————————————————|
    | Start | $39/month | Help desk, shared inbox, basic chatbots and automations, live chat capabilities |
    | Grow | $99/month | Up to 2,500 monthly active people, automation, A/B testing, priority support |
    | Accelerate| $499/month | Up to 5,000 monthly active people, custom bots and integrations, custom branding |
    | Scale | $999/month | Unlimited monthly active people, role-based access control, advanced reporting, VIP support |

    Additional Costs

    • Monthly Active People: Additional fees if the customer base exceeds the plan’s limit.
    • Add-ons: Product tours ($199/month), custom bots, and integrations (prices vary).
    • Channel Support:

      • Email: $0.003-$0.045 per email sent.
      • SMS: $0.035-$0.18 per SMS sent/received.
      • WhatsApp: $0.03-$0.10 per conversation.
      • Phone call: $0.0035 per minute.
    • Fin (Chatbot): $0.99 per resolution handled.

    Team Seats

    • Starter: Includes 2 team seats.
    • Pro and Premium: Custom pricing based on the number of team seats and MAUs.
    All Pricing Details