Upscope Reviews, Pricing, Features & Alternatives (2026)

4.3/5

(3)

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Customer Support Platform

Upscope

Upscope is an enterprise screen sharing and co-browsing platform that enables real-time remote support and customer engagement. It provides advanced solutions including UserView, HelloScreen, and CobrowsingAPI for seamless communication. The platform supports both desktop and mobile screen sharing with features like session recording, remote control, and live chat integration.

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Upscope Overview

What is Upscope?

4.3

★ ★ ★ ★ ★

Reviews

65%

Subscribed Score

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Why teams choose Upscope

Key Features

Fully Customizable

Tailor it to your brand and workflow.

Seamless Integrations

Connect easily with your favorite tools.

Trusted by Thousands

Proven by professionals worldwide.

Who is Upscope for?

Upscope is a comprehensive remote support and co-browsing platform designed to enhance customer experience and support operations. The platform combines screen sharing, co-browsing, and remote control capabilities to enable teams to communicate complex topics effectively online and over the phone.

Why Use Upscope?

Advanced Communication Tools: Upscope offers multiple solutions tailored to different business needs, including UserView for real-time screen viewing, HelloScreen for modernized customer experience, and CobrowsingAPI for seamless integration into existing tech stacks.

Key Features and Benefits

Screen Sharing Capabilities: Desktop and browser sharing with annotation tools, mobile screen sharing, and presenter control management
Remote Support Functions: Session transfer, file transfer, remote control, and session recording for comprehensive support workflows
Co-browsing Solutions: Advanced co-browsing features that allow teams to navigate alongside customers in real-time
Integration Support: Seamless integration with popular live chat providers and existing business systems
Session Management: Real-time alerts, ticket automation with tools like Freshservice and Zendesk, and granular access control
Enterprise Features: SAML 2.0 SSO support, advanced user management, and comprehensive audit logging for security and compliance

Who is Upscope For?

Upscope serves startups, SMEs, agencies, and enterprises across various industries. It’s ideal for customer support teams, sales organizations, and businesses requiring advanced remote communication capabilities. The platform is compatible with iOS and Android devices, making it accessible across multiple platforms.

Upscope reviews and insights

Learn what people say about Upscope

4.3 ★ ★ ★ ★ ★

3 Reviews

65%

Subscribed Score

Overall rating

CX 4/6

Security 5/6

Ease of Use 4/6

Value 4/6

Integration 4/6

Popularity 3/6

Nesha Faith Arguelles Organic

Customer Success

3 months ago

What exceeded your expectations?

I was impressed at how smooth the "no-download" part actually feels in a live call. It’s one thing to read about it, but seeing it work instantly without making a customer fumble through an installer is a total game-changer.

Is there something that almost made you stop using it?

The occasional connection dropouts were a bit annoying at first, especially when I couldn't get back into a session quickly. However, once we realized it was mostly due to ad-blockers and fixed our setup, it became much more reliable.

If you could change one thing, what would it be?

I’d definitely fix the login and permission flow to make it more modern and "bookmark-friendly." Right now, getting back into the dashboard can feel like an extra chore that doesn't match how fast the rest of the tool is.

Final thoughts, wrap up what you think

If you're in support or sales, I'd say it’s a must-have and I’d recommend it, no doubt. It’s one of those tools that pays for itself just by how much time and frustration it saves every single day.

Upvote (2)

Joshua Rocamora Organic

Customer Success

See My Portfolio

3 months ago

How has it made your work/life easier?

Upscope streamlines the support process by eliminating the "can you see my screen?" back-and-forth through instant co-browsing and real-time annotations. It allows teams to solve complex technical issues faster without requiring customers to download cumbersome third-party software.

What feature doesn’t work as expected?

While mobile screen sharing is included, performance can sometimes lag or feel less fluid compared to the seamless desktop browser experience. The initial setup for granular access controls can be a bit unintuitive for smaller teams without dedicated IT support.

What could make it even better?

Expanding the CobrowsingAPI to include more "out-of-the-box" low-code templates would make integration even faster for non-technical users. Adding AI-driven session summaries would also help automate the documentation of support interactions for better record-keeping.

Final thoughts, wrap up what you think

I would highly recommend Upscope to any sales or support professional looking to reduce customer frustration and average handle time. It is a top-tier choice for organizations that prioritize high-touch, secure, and professional remote communication.

Upvote (6)

Hannah Joy Modesto User Test Enabled

See My Portfolio

3 months ago

How does this compare to similar products you’ve tried?

customer service is quicker and more engaging. it enhances customer satisfaction and problem solution.

What feature doesn’t work as expected?

Before continuing some interaction need the user permission. sometimes due to privacy concern customer is hesitant to share screen.

Is there a workflow that could be simpler?

should enhance user trust features and privacy control. need to improve connectivity with various devices and browser.

Final thoughts, wrap up what you think

It provide direct and transparent problem solving. Recommended for companies looking to enhance customer service.

Upvote (4)

Upscope User Reviews

Overall Ratings

4.3

★ ★ ★ ★ ★

4/6

Security

5/6

Ease of Use

4/6

Value

4/6

Integration

4/6

Popularity

3/6

Reviews from G2, Capterra, Trustpilot

Upscope pricing

Pricing model

Pricing Range

$18-$38 / user

Deals Available

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$18-$38 /user

4.3/5

(3)

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65% Subscribed Score

Overview

Why Use Upscope?

Key Features and Benefits

Screen Sharing Capabilities: Desktop and browser sharing with annotation tools, mobile screen sharing, and presenter control management
Remote Support Functions: Session transfer, file transfer, remote control, and session recording for comprehensive support workflows
Co-browsing Solutions: Advanced co-browsing features that allow teams to navigate alongside customers in real-time
Integration Support: Seamless integration with popular live chat providers and existing business systems
Session Management: Real-time alerts, ticket automation with tools like Freshservice and Zendesk, and granular access control
Enterprise Features: SAML 2.0 SSO support, advanced user management, and comprehensive audit logging for security and compliance

Who is Upscope For?

Where Upscope performs best

What users like

Flexible co-browsing solutions with multiple product options

Strong integration capabilities with popular support platforms

Enterprise-grade security features including SSO and audit logs

Mobile support on iOS and Android platforms

Where Upscope falls short

What users dislike

Trial availability varies by plan type

Enterprise pricing requires custom quotes

Limited information on competitor comparisons

Subscribed Score Metrics

24/36 Metric achieved

MetricsScore

Customer Support4/6

Security5/6

Ease of Use4/6

Value of Money4/6

Integration4/6

Popularity3/6

Radar Chart Table View

Upscope Pricing Range

$18-$38 / user/month

Upscope in action

A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

Alternatives to Upscope

A list of platforms similar to Upscope, helping you evaluate which tool best matches your needs.

Zoom

Microsoft Teams

Google Meet

How to cancel Upscope

Need to cancel Upscope? Here is how

To cancel Upscope, log into your account, navigate to subscription settings, select your plan, and confirm cancellation. Changes typically take effect at the end of your billing cycle. For enterprise plans or additional assistance, contact Upscope support directly.

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Upscope Reviews, Pricing, Features & Alternatives (2026)