How to Cancel Docusign

Closing your DocuSign account or canceling your subscription is a straightforward process. This guide will walk you through the steps to ensure a smooth experience. Keep in mind that if you want to retain your documents, consider downgrading to a free account before proceeding.

Requirements:

Before initiating the cancellation or closure, make sure you meet the following requirements:

• You must be the Administrator of the DocuSign account.
• Have your DocuSign account number on hand.
• Know the Administrator’s email address.
• Provide the last 4 digits of the credit card number (if applicable for a paid account).
• Know the contact phone number associated with the account.

Canceling Your DocuSign Subscription:

To cancel your subscription and downgrade to a free version:

• Log into your DocuSign account as an Administrator.
• Select “Settings” from the top navigation bar.
• Under ACCOUNT, choose “Plan and Billing.”
• Click on “Cancel Subscription” at the bottom of the page.
• Confirm the cancellation.

Your account will downgrade to a free version at the end of the subscription term.

Closing Your DocuSign Account:

On the Web:

• Log into your DocuSign account as an Administrator.
• Select “Settings” from the top navigation bar.
• Under ACCOUNT, choose “Plan and Billing.”
• Click the provided link under “Close Account” at the bottom of the page.
• Confirm the closure of your account.

On Mobile:

• Log in to your DocuSign account from the web.
• Access “Settings” from the hamburger menu.
• Under the Go to menu, select “Plan and Billing.”
• Choose “Close Account.”
• Confirm the closure of your account.

Note:

The free version of eSignature offers fewer features than your previous access. However, you can still send up to three envelopes using the mobile app.

We hope this guide facilitates a smooth cancellation or account closure process. If you have further questions, contact DocuSign Support for assistance.