How to Cancel Reputation

To cancel a subscription or unsubscribe from notifications and other services on the Reputation platform, follow these steps:

Canceling a Subscription

• Subscriptions cannot be canceled directly through the Reputation platform. You need to send a written notice to the support team.
• Prepare a written notice stating your intention to cancel the subscription.
• Send this notice to the support email address. For example, if you are using a service similar to Expert Reputation, you would send it to an address like [email protected].
• The cancellation will be effective 30 days after the written notice is received by the Reputation support team.

Unsubscribing from Notifications

• To unsubscribe someone from notifications, you need to access the platform settings.
• Select the Gear icon on the top right of the Reputation Platform.
• Locate the section called “Requests”.
• Once in the Requests section, you will see an option to manage and unsubscribe users from various requests and notifications.
• Follow the prompts to complete the unsubscription process.

Additional Steps for Location-Specific Settings

• If you have customized settings for specific locations, you may need to adjust these before or after cancellation.
• To do this, go to the top right corner of the platform, click Settings, then navigate to Locations.
• Select the location record you want to adjust and click on the Messaging tab.
• Make any necessary changes, such as updating the From Name/Email, and click Save.

By following these steps, you can ensure that your subscription is canceled and any necessary adjustments to notifications and location settings are made.