FullStory Reviews - Pros & Cons, Ratings & more - 2025
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FullStory
83%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Review

    • FullStory

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    83%

    FullStory is a digital experience platform offering session replay, heatmaps, and analytics. It empowers UX/UI designers, product managers, marketers, and customer support teams to understand, analyze, and optimize user interactions for an enhanced digital experience.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    83% Subscribed Score

    Analysis

    FullStory is a behavioral analytics platform designed for product managers, developers, and marketers. It offers session replay, conversion funnels, frustration tracking, and robust debugging tools, delivering deep insights into user behavior. Compared to alternatives like Hotjar or Glassbox, FullStory excels in advanced analytics but is relatively expensive, which might be challenging for small startups. Its intuitive interface and superior AI readiness benefit enterprises prioritizing user experience optimization. Pricing is quote-based, with a free trial available. While customer support receives mixed reviews, the tool often justifies its cost for enterprises seeking powerful insights.

    Subscribed Score Metrics
    29/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use6/6
    Value of Money4/6
    Integration5/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    Session replays provide deep user insights.
    Helpful for debugging user issues effectively.
    Easy integration and excellent analytics.
    Identifies frustration and conversion opportunities.
    Expensive pricing for startups.
    Occasional slow load times for sessions.
    Search functionality can be unintuitive.
    Short data retention period in some plans.

    Reviews of FullStory from other platforms

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    Capterra Review
    2.6
    (4)
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    (4 Reviews)
    Trustpilot Review

    Other Alternatives

    Amplitude is an advanced analytics platform empowering businesses to understand user behavior. With robust insights and customizable analytics, it enables data-driven decisions, optimizing user experiences and driving growth.

    Hotjar is an analytics platform offering heatmaps, session recordings, and feedback tools to help businesses enhance user experience, optimize website performance, and cater to web designers, marketers, product managers, and e-commerce businesses.

    Mixpanel is an advanced analytics platform that offers real-time data analysis, cross-platform tracking, actionable insights, and continuous improvement for businesses. It caters to product managers, marketers, developers, and business owners to drive innovation, optimization, and growth.

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