Top Zendesk Alternatives: Freshdesk & Zoho Desk Solutions
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Zendesk Support Suite
85%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Relationship Management
  • Zendesk Support Suite
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    • Zendesk Support Suite

    Visit Website
    85%

    Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Zendesk Support Suite Alternatives & Competitors

    Looking for a better customer support solution? Zendesk Support Suite is not the only option. Freshdesk and Zoho Desk are powerful alternatives worth considering. Explore competing platforms to find the best fit for your needs.

    Top 3 Alternatives

    #1
    Slack slack.com
    90%
    #2
    Zoho Desk zoho.com
    88%
    #3
    Apollo apollo.io
    80%

    Zendesk Support Suite

    Customer Relationship Management

    Top Pros and Cons using Zendesk Support Suite View More
    Robust ticket management and automation features.
    Seamless integration with third-party tools.
    High cost, especially for advanced features.
    Lagging and occasional downtime affects efficiency.

    5 Alternatives of Zendesk Support Suite

    Slack is a collaborative messaging platform that simplifies team communication. With channels, direct messaging, and integrations, it centralizes work-related conversations, enhancing productivity and fostering seamless collaboration within organizations of any size.
    Compared to Zendesk Support Suite is
    User-friendly interface and ease of use
    Search functionality needs improvement
    Pricing Range
    $0-$15/Month

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.
    Compared to Zendesk Support Suite is
    User-friendly interface and easy navigation.
    Occasional slow performance or loading times.
    Pricing Range
    $20-$65/Month

    Apollo is an all-in-one sales intelligence platform offering precise data, advanced prospecting, multi-channel engagement, enriched profiles, and real-time tracking—perfect for sales professionals, marketers, and entrepreneurs aiming for predictable revenue growth.
    Compared to Zendesk Support Suite is
    Extensive contact database with accurate data
    Limited phone number accuracy reported
    Pricing Range
    $49-$119/Month

    Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.
    Compared to Zendesk Support Suite is
    Intuitive and user-friendly interface.
    High pricing, especially for startups.
    Pricing Range
    $39-999/Month

    Chatwoot, an open-source customer engagement platform, centralizes and optimizes customer conversations across channels. Ideal for customer support teams, business owners, and developers, it prioritizes real-time communication, automation, and open-source customization for improved responsiveness and satisfaction.