How to Cancel NextRoll Subscription - Subscribed.FYI
Marketing & Analytics


NextRoll, a marketing and data technology company with over 37,000 customers, offers tailored solutions, flexibility, and customization through proprietary data, machine learning, and three business units for companies of all sizes.

How to Cancel NextRoll Subscription

Thinking of discontinuing your NextRoll subscription? Here’s a clear guide to ensure a smooth cancellation process:

Understanding Your Contract:

NextRoll’s cancellation policy is outlined in their Terms of Service. The specific notice period required for termination depends on the type of subscription you have:

  • Packages for Terms of 6-months or more: Require at least 30 days’ written notice before the end of the current term.
  • Packages for Month-to-Month Terms: Require at least 72 hours’ written notice before the end of the current month.

Steps for Cancellation:

  1. Submit a Written Cancellation Request: Compose a clear and concise email expressing your intent to cancel your NextRoll subscription. Include your account details (e.g., company name, contact person) for easy identification. Send the email to NextRoll’s cancellation address: [email protected].

  2. Specify Termination Date: Clearly state the desired termination date in your email, ensuring it aligns with the required notice period mentioned above.

  3. Confirmation: Once you submit your cancellation request, wait for confirmation from NextRoll acknowledging the termination. This serves as a safeguard against future charges.

Additional Considerations:

  • Active Campaigns: NextRoll recommends ending or pausing all active and paused campaigns within your account before formally requesting cancellation.
  • Proration: NextRoll’s policy generally does not offer prorated refunds for unused portions of your subscription.
  • Data Deletion: While NextRoll’s data deletion policies are outlined in their terms of service, you can clarify your data retention preferences during the cancellation process if you have any concerns.

By following these steps and adhering to NextRoll’s cancellation terms, you can effectively terminate your subscription and avoid unwanted charges. Remember, clear written communication and timely notice are crucial for a smooth cancellation process.

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