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The New York Times

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How to Cancel The New York Times Subscription

Contemplating discontinuing your subscription to The New York Times? This guide empowers you to effectively cancel your subscription, outlining the available methods and providing helpful considerations:

Cancellation Methods:

The New York Times offers three convenient methods for cancelling your subscription:

Telephone: Contacting their customer service department via phone is a direct and reliable approach. Here’s how to proceed:

  1. US Customers: For assistance, reach out to a customer service representative at 866-273-3612. They are available from Monday to Friday, 7:00 AM to 6:00 PM ET, and on weekends and holidays from 7:00 AM to 3:00 PM ET.
  2. International Customers: If you reside outside the US, refer to this link for contact information specific to your region.

Online Chat: For real-time assistance, consider utilizing The New York Times’ online chat functionality. Here’s how to access it:

  1. Contact Us: Navigate to the bottom of The New York Times’ help page and locate the “Contact Us” button.
  2. Chat Availability: Chat support is available during the same hours as phone support (listed above).

Account Management (Limited Availability): For eligible digital and home delivery subscriptions billed directly through The New York Times, you may be able to cancel online through your account. Here’s how to proceed (note this method may not be available for all subscriptions):

  1. Account Access: Log in to your New York Times account on their website.
  2. Subscription Overview: Locate the section labeled “Subscription Overview” within your account dashboard.
  3. Cancellation Initiation: Within the “Subscription Overview” section, find the option labeled “Cancel your Subscription” or “Manage Subscription” and follow the on-screen prompts to complete the cancellation process.

Important Considerations:

  • Third-Party Purchases: If you purchased your digital subscription through a third-party vendor (e.g., Google Play, App Store), you will need to contact that vendor directly to cancel or make changes. The New York Times cannot manage subscriptions purchased through third-party platforms.

  • Post-Cancellation Access: Once your subscription is cancelled, your access to The New York Times’ content may be limited. Review their cancellation policy or Terms of Sale for details regarding post-cancellation access.

  • Cancellation Notice Period: While not explicitly mentioned, it’s generally advisable to initiate cancellation well in advance of your next billing cycle to avoid unwanted charges.

By understanding the available cancellation methods and considering the outlined points, you can confidently choose the approach that best suits your needs and efficiently terminate your New York Times subscription. Remember, contacting customer service directly offers the most flexibility and immediate assistance.

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