How to Cancel Sendbird Subscription - Subscribed.FYI
Customer Relationship Management


Sendbird provides APIs and SDKs for integrating chat, voice, video, and live streaming into apps. It boosts engagement, scales effectively, ensures security, and suits businesses and developers aiming for interactive experiences.

How to Cancel Sendbird Subscription

While Sendbird’s website doesn’t explicitly outline a self-service cancellation option, here’s the recommended approach:

Contacting Sendbird Support:

  1. Access Sendbird Support: Visit the Sendbird support page: “Dashboard” > “Contact Us “
  2. Submit Cancellation Request: Clearly state your intent (Subscription & Billing) to cancel your subscription in the support request.
  3. Provide Account Information: Include your Sendbird account details (organization name, email address associated with the account) for efficient processing.

Additional Considerations:

  • Confirmation: Request a confirmation email acknowledging your cancellation request to ensure a smooth process.
  • Automatic Renewal: Subscriptions typically renew automatically unless cancelled before the end of the term. Contacting support well in advance is recommended to avoid unwanted charges.
  • Data Retention: While information on specific data retention policies is not readily available, it’s advisable to inquire about data access or potential deletion options when contacting support.

By following these steps and engaging with Sendbird support, you can effectively initiate the cancellation process and ensure a smooth transition.

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