How to Cancel Hotjar - Subscribed.FYI
Marketing & Analytics


Hotjar is a comprehensive analytics and feedback platform that helps businesses understand and improve the user experience on their websites. Through features like heatmaps, session recordings, and feedback tools, Hotjar provides valuable insights for optimizing website usability and performance. It caters to a diverse audience, including web designers, digital marketers, product managers, and e-commerce businesses.

How to Cancel Hotjar

Considering canceling your Hotjar subscription? Whether you’ve completed your analysis or exploring other analytics solutions, canceling subscriptions can sometimes be a daunting task. In this guide, we’ll take you through the steps to cancel your Hotjar subscription, and we’ll include relevant links from their official website to facilitate the process.

Step 1: Log into Your Hotjar Account Initiate the cancellation process by logging into your Hotjar account. Visit the official Hotjar website and click on the “Login” button in the top right corner. Enter your credentials to access your account.

Step 2: Access Your Subscription Settings Once logged in, navigate to the account settings or subscription management section. This is typically found in the user dashboard or under the profile settings. Look for a tab or link specifically related to subscriptions.

Step 3: Locate the Cancel Subscription Option Within the subscription management section, search for an option labeled “Cancel Subscription” or “Manage Subscription.” Click on this option to proceed.

Step 4: Follow the Cancellation Process Hotjar may prompt you to provide feedback or a reason for canceling. Follow the on-screen instructions to complete the cancellation process. Make sure to review any terms or conditions associated with cancellations to avoid surprises.

Step 5: Confirm the Cancellation Before finalizing the cancellation, Hotjar might ask you to confirm your decision. Double-check your cancellation details, and if everything looks accurate, confirm the cancellation. Expect to receive a confirmation email shortly after.

Additional Tips:

  • Save a copy of your cancellation confirmation for your records.
  • Verify your billing cycle to ensure you won’t be charged for the next subscription period.

Conclusion: Canceling your Hotjar subscription is a straightforward process when you follow these steps. If you encounter any issues or have questions during the cancellation process, visit the Hotjar Support page for assistance.

It’s crucial to review the cancellation policies and terms provided by Hotjar to ensure a smooth process. Should you decide to return, you can easily sign up for a new subscription on their pricing page.

Related Articles